FAQ

How Do I Register?

You can register by clicking on the “Register” link at the top right corner of the home page. Please provide the information in the form that appears. You can review the terms and conditions, provide your payment mode details and submit the registration information.

Are There Any Charges for Registration?

No. Registration on aachifoods.com is absolutely free.

Do I Have to Necessarily Register to Shop on KVPR Foods & Spices?

You can surf and add products to the cart without registration but only registered shoppers will be able to checkout and place orders. Registered members have to be logged in at the time of checking out the cart, they will be prompted to do so if they are not logged in.

Can I Have Multiple Registrations?

Each email address and contact phone number can only be associated with one store account.

What Are the Modes of Payment?

You can pay for your order on www.kvprfs.com using the following modes of payment: UPI, Credit, debit cards (VISA / Mastercard / American Express) and much more

How Will the Delivery Be Done?

We have a dedicated team of delivery personnel and a fleet of vehicles operating across the city which ensures timely and accurate delivery to our customers.

How Do I Change the Delivery Info (Address To Which I Want Products Delivered)?

You can change your delivery address on our website once you log into your account. Click on “My Account” at the top right-hand corner and go to the “Update My Profile” section to change your delivery address.

How Much Are the Delivery Charges?

Standard shipping charges will apply regardless of the weight.

Will Someone Inform Me If My Order Delivery Gets Delayed?

In case of a delay, our customer support team will keep you updated about your delivery.

What Is the Minimum Order for Delivery?

There is no minimum order for delivery but we charge a nominal delivery fee.

How Do I Add or Remove Products After Placing My Order?

Once you have placed your order you will not be able to make modifications on the website. Please contact our customer support team for any modification of order.

Is It Possible to Order an Item Which Is Out Of Stock?

No, you can only order products which are in stock. We try to ensure availability of all products on our website however due to supply chain issues sometimes this is not possible.

How Do I Contact Customer Service?

Our customer service team is available throughout the week, all six days from 9:30 am to 6:00 pm. They can be reached at +91 9901839905 or via email at customercare@kvprfs.com

What Do I Do If an Item Is Defective (Broken, Leaking, Expired)?

In case you are not satisfied with a product received you can return it to the delivery personnel at time of delivery or you can contact our customer support team and we will do the needful.

How Will I Get My Money Back in Case of A Cancellation Or Return? What Are the Modes of Refund?

The amount will be refunded to your credit card. Please contact customer support for any further assistance regarding this issue.

Can I Place Bulk Orders with KVPR Foods & Spices?

Yes, we do bulk supply of products. Please contact customer support to know more at customercare@kvprfs.com.